OLOGA Store: Shipping, Returns & Payment Policies

SHIPPING POLICY

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1. Shipping Information

At OLOGA Store, we aim to dispatch orders as quickly as possible so your items arrive safely and promptly.

Orders are typically processed within 2–5 business days.

During periods of high demand, event seasons, public holidays, or ministry travel schedules, dispatch times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking details where available.

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2. Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

We currently ship within Australia and to selected international destinations.

 

3. Delivery Timeframes
Estimated delivery times after dispatch:

• Australia: 2–10 business days

• International: 7–21 business days

Please note that delivery timeframes are estimates only and may vary due to postal carrier delays or customs processing.

 

International Customs & Duties

International orders may be subject to customs duties, taxes, import charges, or other fees imposed by your local customs authority.

These charges are the responsibility of the customer and are not included in the product or shipping prices charged by OLOGA.

OLOGA is not responsible for delays caused by customs processing.

 

Incorrect Address Information

Please ensure all shipping details are entered correctly at checkout.

OLOGA is not responsible for delays, lost parcels, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

 

Lost or Delayed Parcels

If your parcel is significantly delayed or appears lost in transit, please contact us and we will do our best to assist you in working with the shipping carrier.

Once an order has been handed to the postal carrier, delivery is outside of our direct control.

 

Payment Processing & Currency
Payments are processed securely through trusted third-party payment providers.

• The OLOGA Store operates in Australian Dollars (AUD).

• Customers may view approximate product pricing in their selected currency using the website’s currency conversion feature.

• Currency conversions displayed on the website are estimates only and may vary based on live exchange rates and your payment provider’s conversion rates.

• Final charges may be processed in AUD or converted by your bank or payment provider at the applicable exchange rate at the time of transaction.

• OLOGA does not store full credit card details.

• OLOGA is not responsible for third-party payment processing failures or interruptions.

• OLOGA is not responsible for currency conversion differences, international transaction fees, or additional charges applied by your financial institution or payment provider.

 

RETURNS & EXCHANGES POLICY

 

Returns & Exchanges
We want you to be happy with your purchase from the OLOGA Store.

If you experience an issue with your order, you may submit a return or exchange request through our OLOGA Returns Request Form.

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Change of Mind
We do not offer refunds for change of mind purchases.

Please choose carefully before completing your order.

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Damaged or Faulty Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order.

To help us assess the issue quickly, please include:

• your order number

• a description of the issue

• clear photos of the item and packaging where applicable

 

Approved claims may be eligible for:

• a replacement item

• store credit

• or a refund where appropriate

 

Return Conditions
To be eligible for a return:

• return requests must be submitted within 14 days of delivery

• items must be unused and in original condition

• items must be returned in original packaging where possible

• return requests must be submitted prior to sending items back

Returns sent without prior approval may not be accepted.

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Non-Returnable Items
The following items are not eligible for return unless faulty:

• digital products or downloadable content

• opened consumable items

• sale or clearance items

• limited-edition or event-specific items

• free gifts or promotional items

Some limited-edition or event-specific items may not be restocked once sold out.

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Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Original shipping costs are non-refundable.

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Refund Processing
Once your return has been received and assessed, we will notify you of the outcome.

Approved refunds will be processed back to the original payment method where applicable.

Please allow several business days for your financial institution to process the refund.

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Policy Enforcement
OLOGA reserves the right to refuse returns that do not meet the conditions outlined in this policy.
Returns Request Form Intro Copy

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Requesting a return
Please complete the Return Request Form to submit a return or exchange request for an order placed through the OLOGA Store.

All requests are reviewed manually by our team. Submitting a request does not guarantee approval of a refund, exchange, or store credit.

Please ensure you include accurate order details and any relevant photos to help us assess your request as quickly as possible.